Privacy Policy

Welcome to Pizza Inn. This Privacy Policy explains how Pizza Inn ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pizzainndining.rest, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal information with transparency, care, and respect.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services immediately.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other applicable state and federal regulations governing the collection and use of personal information.

1. About Us

Pizza Inn is a food service business dedicated to providing quality dining experiences to our customers. We operate through our website and physical location(s) within the United States. Our contact details for all privacy-related matters are as follows:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. This includes information you provide directly to us, information collected automatically, and information obtained from third parties.

2.1 Personal Information You Provide Directly

When you interact with us — such as creating an account, placing an order, making a reservation, signing up for our newsletter, submitting a contact form, or participating in promotions — we may collect the following categories of personal information:

• Identification Information: Your full name, username, and profile photo (if applicable).
• Contact Information: Email address, phone number, and mailing or delivery address.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other financial information necessary to process your payments. Note that payment card details are processed by secure third-party payment processors and are not stored directly on our servers in full form.
• Order Information: Details of food items ordered, special dietary preferences or restrictions, delivery instructions, and order history.
• Account Credentials: Username and password when you create an account with us.
• Communication Records: Messages, emails, or feedback you send to us, including customer service correspondence.
• Reservation Details: Date, time, number of guests, and special requests for dining reservations.
• Survey and Feedback Responses: Information you provide when completing surveys, reviews, or feedback forms.
• Promotional Information: Your preferences and responses related to promotions, contests, or loyalty programs.

2.2 Information Collected Automatically

When you visit our website, we and our service providers automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, device identifiers, and mobile network information.
• Log Data: Internet Protocol (IP) address, access times, pages visited, referring URLs, and the pages you view immediately before and after visiting our site.
• Usage Data: Clickstream data, links you click, features you use, time spent on pages, and other interactions with our website.
• Location Information: General geographic location based on your IP address, and, with your explicit consent, more precise location data from your device's GPS or location services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies as described in our Cookie section below.

2.3 Information From Third Parties

We may receive personal information about you from third parties, including:

• Social Media Platforms: If you connect your social media account or log in using a social media provider (such as Google or Facebook), we may receive profile information such as your name, email address, and profile picture.
• Delivery Partners: Third-party food delivery platforms or courier services that facilitate the delivery of your orders.
• Payment Processors: Confirmation and transaction details from payment processing partners.
• Analytics Providers: Aggregated and anonymized data from analytics service providers to help us understand how users interact with our site.
• Marketing Partners: Information from advertising and marketing partners to help us reach new customers and improve our promotional campaigns.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, reservations, and any other service requests.
• Creating and managing your customer account.
• Processing payments and preventing fraudulent transactions.
• Communicating with you about your orders, reservations, or account status.
• Providing customer support and resolving disputes or complaints.
• Sending transactional communications such as order confirmations, receipts, and delivery updates.

3.2 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve our website, menu offerings, and overall customer experience.
• Conducting research and analysis to understand customer preferences and behaviors.
• Monitoring the performance and security of our website and IT systems.
• Developing new features, products, and services based on customer feedback and usage data.
• Generating internal reports and business intelligence.

3.3 Marketing and Promotional Activities

• Sending you promotional emails, newsletters, special offers, and information about new menu items or events — where you have consented or where we have a legitimate interest in doing so.
• Personalizing advertisements and promotional content based on your preferences and order history.
• Administering loyalty programs, contests, sweepstakes, and special promotions.
• Displaying targeted advertising through third-party advertising networks.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related messages.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from law enforcement agencies or other governmental authorities.
• Enforcing our Terms of Service and other policies.
• Protecting the rights, property, and safety of Pizza Inn, our customers, employees, and the public.
• Detecting, preventing, and addressing fraud, security breaches, and other harmful or illegal activities.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with certain trusted parties in the following circumstances:

4.1 Service Providers

We engage third-party service providers who assist us in operating our business and delivering our services. These providers are granted access to your personal information only to the extent necessary to perform their designated functions and are contractually obligated to protect your data. Our service providers include:

• Payment processors and financial institutions for transaction processing.
• Delivery and logistics partners for order fulfillment.
• Cloud hosting and data storage providers.
• Email and communication service providers.
• Customer relationship management (CRM) platform providers.
• Website analytics and performance monitoring tools (e.g., Google Analytics).
• Marketing and advertising platforms.
• Customer support software providers.

4.2 Business Transfers

In the event that Pizza Inn undergoes a merger, acquisition, reorganization, asset sale, or similar corporate transaction, your personal information may be transferred as part of the business assets involved. We will notify you of any such change in ownership or control of your personal information and your rights with respect to such transfer.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights or property of Pizza Inn.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our website or the public.
• Comply with requirements under the FTC Act or other applicable federal or state laws.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, such as when you choose to participate in a joint promotion or refer-a-friend program.

4.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes without restriction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. A cookie is a small text file stored on your device that helps us recognize you and remember your preferences.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website, such as enabling you to navigate the site, log in to your account, and complete orders.
• Performance and Analytics Cookies: Collect anonymous data about how visitors use our website, helping us improve performance and user experience.
• Functionality Cookies: Remember your preferences and settings, such as language preferences and saved order history.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across the web.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete them after they have been set. However, please note that disabling certain cookies may affect the functionality and features of our website. For more detailed information about the cookies we use and your choices, please refer to our Cookie Policy available on our website.

We also honor browser-based "Do Not Track" signals to the extent technically practicable, and we comply with applicable state laws regarding opt-out preferences for targeted advertising.

6. Data Security

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need, and all access is governed by role-based permissions.
• Secure Payment Processing: Payment card data is processed through PCI DSS-compliant payment processors and is never stored in full on our servers.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and other network security tools to protect against unauthorized access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Employee Training: Our staff members who handle personal information are trained on data protection practices and confidentiality obligations.
• Data Minimization: We collect only the personal information necessary for the purposes outlined in this policy and avoid retaining data longer than necessary.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights and providing you with the ability to exercise them.

7.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose what categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale of your personal information or its sharing for cross-context behavioral advertising. We do not sell personal information in the traditional sense; however, certain advertising-related data sharing may be considered a "sale" under California law. You may exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit our use of your sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your rights.

7.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, we offer all users the following rights:

• Right of Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal and legitimate business retention obligations.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time without affecting the lawfulness of any processing conducted prior to your withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request by:

• Email: [email protected]
• Website: pizzainndining.rest

We will respond to your verifiable request within 45 days of receipt. If we need additional time (up to 90 days total), we will notify you of the reason and the extension in writing. We may need to verify your identity before processing your request by asking you to provide information that matches the information we have on file.

You may designate an authorized agent to make requests on your behalf. Authorized agents must provide written proof of their authorization, and we may require you to verify your identity directly with us before processing the request.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods for different categories of data are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal procedures.

9. Children's Privacy

Pizza Inn does not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our services are designed for adults, and we do not intentionally direct our marketing or services toward minors.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such a notification and verifying the information, we will take prompt steps to delete the child's personal information from our records in accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

We encourage parents and guardians to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information on our website without parental permission.

10. International Data Transfers

Pizza Inn is based in the United States, and the personal information we collect is primarily stored and processed within the United States. However, some of our third-party service providers and partners may be located in or may operate servers in other countries, which means your personal information could be transferred to, stored in, or processed in a country outside of the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that your information receives an adequate level of protection consistent with applicable privacy laws. These safeguards may include:

• Using service providers located in countries recognized as providing adequate data protection standards.
• Implementing contractual clauses that require the recipient to protect your personal information to a standard consistent with applicable U.S. privacy laws.
• Relying on other lawful transfer mechanisms as permitted by law.

By using our website and services, you understand and acknowledge that your personal information may be transferred to and processed in the United States and other countries that may have different data protection laws than those in your country of residence. We will always handle your information in accordance with this Privacy Policy, regardless of where it is processed.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other external services that are not operated or controlled by Pizza Inn. This Privacy Policy applies only to our website and services. When you click on links to third-party websites, you will be subject to the privacy practices of those third parties. We strongly encourage you to review the privacy policies of any third-party websites you visit.

We are not responsible for the privacy practices, content, or security of any third-party websites, even if they are accessible through links on our website. The inclusion of such links does not constitute an endorsement of those websites or their privacy practices.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they do not track your online activity. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not respond to DNT signals in a standardized way. However, we are committed to honoring opt-out preferences for targeted advertising and tracking as required by applicable state privacy laws, including the CCPA/CPRA.

California residents may exercise their right to opt out of the sharing of their personal information for cross-context behavioral advertising by contacting us at [email protected] or by using the opt-out mechanisms described in our Cookie Policy.

13. Filing a Complaint

We are committed to resolving any complaints about our collection or use of your personal information. If you have a complaint or concern about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the issue directly.

13.1 Contact Us Directly

To file a privacy-related complaint, please contact our privacy team:

• Email: [email protected]
• Website: pizzainndining.rest

We will acknowledge receipt of your complaint within 10 business days and aim to resolve it within 30 business days. If a complaint is complex, we may require additional time and will communicate the expected timeline to you.

13.2 Regulatory Complaints

If you are not satisfied with our response to your complaint, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant data protection authority:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including those related to privacy and data security. You may file a complaint online at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): If you are a California resident, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• Your State Attorney General's Office: Residents of other states may contact their state's Attorney General's office to report privacy-related concerns. Many states have consumer protection divisions that handle privacy complaints.

14. California-Specific Disclosures

In accordance with the CCPA and CPRA, we provide the following additional disclosures for California residents:

14.1 Categories of Personal Information Collected in the Past 12 Months

14.2 California Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at pizzainndining.rest.
• For material changes that significantly affect your rights, notify you via email or a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after the effective date of any changes constitutes your acknowledgment and acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and thoroughly.